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Q&A

We answer every question

We work with dozens of leading brands around the world.

How does the car booking process work?

Booking a car online is quick and easy: choose your destination, dates, and times, compare the available options, and pick the car that's right for you. Once you enter your details and complete payment, you'll receive a booking confirmation, a rental voucher, and a receipt by email.

Does the price include insurance?

The price includes basic insurance. When booking, you can choose a plan that waives the rental company's deductible, or add AI Booking Travel's "Full Coverage" plan, which gives you a full refund of your deductible if the car is damaged.

Do I need an international credit card?

Yes. The main driver must present an international credit card in their own name for the security deposit and rental verification at pickup.

What is the fuel policy?

The fuel policy is "full to full": you pick up the car with a full tank and return it full. If you receive the car with a partially filled tank, make sure this is noted on the pickup form and return the car with the same amount of fuel. Some companies let you prepay for a full tank, in which case you can pick up the car full and return it empty.

What happens if my flight is delayed?

Most rental companies track flight details (if provided in advance) and adjust the pickup time accordingly. It's very important to enter your flight number when booking to avoid problems. Even so, we recommend calling the rental company as soon as possible to let them know about the delay. This helps you avoid being marked as a no-show, in which case the rental company may cancel your booking or give the car to another customer.

How do I know which car is right for me?

On our website, you can filter cars by type, size, transmission, number of passengers, and more. Each car also comes with full details to help you choose the option that best fits your needs.

What is a deductible?

The deductible is the amount you'll have to pay if the car is damaged. You can purchase our "Full Coverage" plan, which guarantees you a full refund of that payment.

Can I add an additional driver?

Yes. If your booking doesn't already include an additional driver, you can add one at the rental counter for an extra fee. The additional driver must present a valid Israeli driver's license (plastic card) and a valid International Driving Permit.

Can I cancel or change my booking?

You can cancel a booking according to the supplier's terms and the booking conditions. We recommend reviewing the cancellation terms before completing your booking.

Changing a booking usually requires making a new booking and canceling the existing one.

Is there an age limit for renting a car?

Yes. In most cases, the minimum age to rent a car is 21, although some countries and rental companies allow younger drivers. Most rental companies charge a young driver fee, which you'll see when you book. Some rental companies also charge a fee for senior drivers, usually from age 70 and up. Terms vary by supplier and country.

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